Worldwide: Working in a service industry has never been an easy profession. The combined balancing acts of being efficient, courteous, welcoming and adaptable for a long shift create mental friction for even the most tenured professional. This goes double for those who work in hospitality, whose hours are irregular, whose efforts are expected to be extraordinary, and who work in businesses with extremely thin margins. These are all recipes for stress.

According to research from the Royal Society for Public Health [RSPH], four out of five hospitality workers report increased stress from their work, with one out of five listing…


It’s getting harder and harder to pin down what truly defines a hotel. On day two of the Independent Hotel Show (5 October), Boutique Hotel News editor Eloise Hanson will be hosting a session entitled Blurred Lines: Changing the Hotel Framework where a group of industry experts discuss the fluctuating nature of hotel businesses.

We met with panellist Toby Guest of Your Apartment, a provider of contactless, tech-driven aparthotels and serviced apartments, to discuss how the hotel model might evolve in years to come.

• What’s a typical guest for Your Apartment?

The ‘Your Apartment’ guest is very much centred…


Dream Foundation supports terminally-ill adults and their families [Credit: Dream Foundation]

US: Non-profit organisation Dream Foundation is serving terminally-ill adults and their families by providing end-of-life ‘Dreams’ that offer inspiration, comfort and closure, and vacation rentals, thanks to their privacy, spaciousness and kitchen spaces, are proving to be the optimal lodging accommodations.

Founded in 1994, Dream Foundation, which claims to be “the only national dream-granting organisation for terminally-ill adults”, is supported by a nationwide network of volunteers, hospices, health care organisations and committed donors. The foundation has also given life to more than 32,000 final Dreams since its establishment 27 years ago.

That is where vacation rental hospitality comes in —…


As airlines, hotels and restaurants try to figure out what the ‘new’ or ‘next’ normal will look like, they will also have to consider who pays for any new cleaning and hygiene standards.

Budget airline Ryanair has already pushed back on the notion of taking out the middle seats, saying that type of move would make its business unviable. For its part, US airline United has said that passengers will be able to get refunds if flights are more than 70 percent full.

On the plus side, modern commercial aircraft are fitted with High-Efficiency Particle Filters (HEPA) which, according to…


Serviced Apartment News editor George Sell talks to leading serviced apartment agents about the impact of the Coronavirus pandemic and its potential influence in shaping the sector’s future.

The resilience of the serviced apartment sector during the Coronavirus pandemic has been well documented. The ability of many operators to trade through travel restrictions, often by catering to health and other key workers, thanks to offering self-contained units where self-isolation is possible, has seen the sector’s star shine brightly.

But what effect has the pandemic had on the agency businesses — the middlemen who connect business travellers with serviced apartment providers…


In the second feature of a new mini-series on ShortTermRentalz, we speak to some of the winners from the 2021 iTravel Staycation Awards, who were revealed via a virtual awards ceremony in June.

This time, we hear from Helen Scott, director of Cofton Holidays in South Devon, which won the 2021 iTravel Staycation Award for “the UK’s Best Caravan / Campsite”.

  • Please introduce yourself, Cofton Holidays, and the services you provide in the short-term rental / holiday rental industry.

My name is Helen Scott, and I am a director here at Cofton Holidays in South Devon. My family have owned…


ShortTermRentalz speaks to Steve Davis, the newly-announced CEO of property automation system Operto Guest Technologies, about his reasons for joining the company, the latest trends in technology and guest experience, and plans for 2021.

  • Please introduce yourself, the Operto brand and the role it plays in the short-term rental ecosystem.

“Thanks for the opportunity, Paul. I’m the recently appointed CEO of Operto Guest Technologies, based in Vancouver, Canada. At our core, we’re a smart device management platform that automates the short-term rental experience for owners, guests and ancillary third party service providers. …


In the first feature of a new mini-series on ShortTermRentalz, we speak to some of the winners from the 2021 iTravel Staycation Awards, who were revealed via a virtual awards ceremony in June.

First up, we hear from Kath and Pete Austin, owners of Sherwood House, which won the 2021 iTravel Staycation Award for “Dog-friendly accommodation of the year”.

  • Please introduce yourself, Sherwood House, and the services you provide in the short-term rental industry.

We are Kath and Pete Austin. Our professional background is hospitality, continuous improvement and experience engineering, and so we wanted to apply our combined expertise into…


Rentals United has revealed the top performing cities this summer

Worldwide: The height of summer 2021 has brought mixed news from countries and cities around the world citing progression of vaccination programmes coupled with new Covid outbreaks, creating some confusion as well as positivity towards travel.

With such opposing news stories, Rentals United has reported its own statistics regarding vacation rental performance.

The vacation rental channel manager looked at data across ten cities in six countries — Spain, United Kingdom, France, Greece, Italy and the USA — and looked at how cities are recovering compared to 2019 data.

Here is how each city is performing, with data insights from the…


Zeevou’s Hamid Vosooghfar outlines three lessons apartment operators and hosts can learn from the Coronavirus pandemic to boost their direct business.

COVID-19, the most unwelcome guest not only for hospitality owners but to the whole world, taught us — vacation rental owners and serviced apartment operators — many lessons. The #bookdirect lesson, however, is the one to commit to memory and learn by heart, not cram during uncertain times like the pandemic and let go once everything goes back to normal. This is a collective lesson for all members of the hospitality community around the world as they are feeling…

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